Portal Socket Error when using CEI Portal

Owned by Ryan Witt
Last updated: May 04, 2020
1 min read

You may receive an error similar to “Socket Error # 10060 Connection timed out.” when using the Update Licenses button in the portal. This error can generally be ignored as it is sometimes caused by network security tools blocking a communication method to our license server. Please ignore, and refresh your view on the License Management page in order to determine if your license dates have been updated.

 

If you continue to have problems, you may reach our support team at support@thinkcei.com.