If you happen to experience connection errors. Please ask your IT personnel to check the below.
Destination is cloud2.thinkcei.com
We recommend exceptions be made for the hostname rather than the IP address as it may change in the future.
Please add these 3 exceptions for outbound(only outbound is needed) filtering for the host cloud2.thinkcei.com
- TCP/443
- TCP/3389
- UDP/3391
These 3 ports are required for successful connections to our Cloud systems.
Additional info about ports:
• TCP/443 - Required for HTTPS access to remote desktop workplace webpage, cloud2.thinkcei.com
• TCP/3389 - Standard RDP port utilized by terminal services to connect to the RDS session hosts / RDS Farm. The primary RDS transport.
• UDP/3391 - Allows the transport to create that connection.