If you happen to experience connection errors. Please ask your IT personnel to check the below.
Destination hostname is: cloud2.thinkcei.com which currently resolves to (...contact CEI for current dynamic IP address if required).
We recommend exceptions be made for the hostname rather than the IP address as it may change in the future.
Try adding Please add these 3 exceptions for outbound(only outbound is needed) filtering for the host cloudcloud2.thinkcei.com
- TCP/443
- TCP/3389
- UDP/3391
These 3 ports are required for successful connections to our Cloud systems.
Additional info about ports:
• TCP/443 - Required for HTTPS access to remote desktop workplace webpage, cloud2.thinkcei.com
• TCP/3389 - Standard RDP port utilized by terminal services to connect to the RDS session hosts / RDS Farm. The primary RDS transport.
• UDP/3391 - Allows the transport to create that connection.