Cloud Support for Microsoft Windows Desktop Operating Systems

We support the use of the Windows desktop operating systems that Microsoft considers in "maintstream support". At the time of this writing, that includes Windows 8, Windows 8.1, and Windows 10. Please see Microsoft's website for more info: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet

It is known that Windows 7 with Service Pack 1 and the latest install-able RDP 8.1 version is capable of connecting to ProWrite Cloud. To update RDP to version 8.1 please visit the appropriate page for your version of Windows:

Windows 7: https://support.microsoft.com/en-us/kb/2923545

Windows 8: https://support.microsoft.com/en-us/kb/2830477

To check the version of Remote Desktop, please open "Remote Desktop Connection" (from the start menu or by run→ mstsc→ ok).

From that app, click the top-left icon and choose "about".

You want at least "Remote Desktop Protocol 8.1", as below. Install the linked update appropriate for your Operating System if you don't see that.